Pulse 2013

Pulse 2013 is a thought leadership event focused on customer retention and customer success on 5/30 at the Four Seasons hotel in San Francisco.  Several hundred attendees (CEOs, VPs of Customer Success, VPs of Sales, VCs, press, etc.) are expected to attend.

Sessions Highlights:

  • Crossing the Customer Success Chasm:  Geoffrey Moore
  • CEO View on Customer Success:  Aaron Levie (Box), Tien Tzuo (Zuora), Chris Cabrera (Xactly)
  • Retention from Sand Hill Road to Wall Street:  An equity research analyst (TBD) + panel of VCs (Sequoia, Battery, Accel and Bessemer)
  • CFO View on Customer Success
  • Sales View on Customer Success:  Neeracha Taychakhoonavudh (SVP, Salesforce) and Bill Binch (SVP, Marketo)
  • Several breakouts on CSM topics (team, comp, recruiting, measurement, tools, etc.)

Information and registration here.