ServiceNow Acquires Dutch Provider of Performance Analytics Software

San Diego-based ServiceNow (NYSE: NOW) has acquired Mirror42, a nine-year-old software developer based in Amsterdam that helps companies measure their business performance.

Financial terms were not disclosed in a statement released after regular trading ended today. ServiceNow says additional details will be disclosed in conjunction with second-quarter financial results that ServiceNow plans to release on July 31.

Mirror42 counted ServiceNow as a customer of its Web-based suite of programs known as Key Performance Indicators (KPIs), which are used to measure trends, create predictive models, and to generate scorecards, dashboards, and other displays showing IT and business performance. With only 12 employees, Mirror42 also supports, Microsoft CRM, SAP, Oracle, and Netsuite.

ServiceNow already has integrated Mirror42’s technology with its own Web platform, and has rebranded the technology as “ServiceNow Performance Analytics.” Mirror42’s founder and chief product officer, Karel van der Poel, also plans to continue with ServiceNow, according to his LinkedIn profile. He says he is now leading the ServiceNow cloud infrastructure and platform development team that builds the ServiceNow Performance Analytics product.

The deal appears to be ServiceNow’s first acquisition since Frank Slootman was named CEO in April, 2011, and has me wondering if there’s a Dutch connection. Slootman holds an Economics degree from Erasmus University Rotterdam.

ServiceNow says Mirror42’s technology also can access a crowd-sourced library of more than 6,500 KPIs that customers can use to measure how their internal IT, sales, human resources, marketing, finance, and other departments are operating. More than 440,000 users have access to the KPI library, and can view the results through the ServiceNow website or by using iPhone, iPad, and Android applications.

Bruce V. Bigelow was the editor of Xconomy San Diego from 2008 to 2018. Read more about his life and work here. Follow @bvbigelow

Trending on Xconomy

By posting a comment, you agree to our terms and conditions.

One response to “ServiceNow Acquires Dutch Provider of Performance Analytics Software”

  1. Gurjender singh says:

    Thank you for sharing valuable information. Nice post. I enjoyed reading this post. The whole blog is very nice found some good stuff and good information here Thanks..Also visit my page premium wordpress theme