33Across Taps More User Data Than Facebook or Google for Marketers
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has 80 employees on staff with plans to double its ranks this year. (The company has 11 offices across North America with plans to open offices in Brazil and Britain.)
But mounting competition is keeping 33Across busy. Wheeler says he expects players such as Amazon to also look for ways to use data that shows what people share with their friends. Brand marketers want that kind of information to entice existing and potential customers with marketing campaigns. Wheeler says Facebook, Twitter, and others with social data are eager to lure marketing dollars from major brands, but possessing the raw material is not enough. “It’s one thing to have data, it’s another thing to know what to do with it,” he says.
33Across’s technology gathers data that helps brands deliver targeted marketing messages within hours rather than older methods such as surveys, which may take days to compile results, Wheeler says. Tynt’s technology lets publishers keep track of when users copy and paste text from online stories into Facebook, Twitter, or search engines. The technology also inserts links into pasted text that connects back to the original sources, which Wheeler says helps with copyright protection and increases search engine optimization. 33Across’s proprietary technology, called SocialDNA Targeting, helps brands understand the social characteristics of their most loyal customers and find potential new customers through their social connections. With Tynt now in the fold, Wheeler says 33Across’s technology is at work across more than 600,000 websites.
Data from the social arena can pay off for marketers when used smartly. 33Across worked with apparel brand Jones New York, for example, to target people connected to loyal buyers of the brand, as part of an advertising campaign. Wheeler says 33Across’s efforts represented about 30 percent of the budget but produced a big return for Jones New York. “We drove over 90 percent of the sales [for the campaign],” he says.
Wheeler also says his company is trying to help more brands find ways to tap social connections among users of the Web while preserving some levels of privacy. “We don’t know anybody’s name,” he says. “We’re not taking Twitter handles and de-identifying them.”
33Across was created by Wheeler and co-founder Greg Levitt, based on understanding how people share interests in the social space and drive consumer purchases. “Recommendations from friends are incredibly powerful,” Wheeler says. And even recommendations from strangers can sway how others spend money, he says. “If 4,000 strangers say, ‘This is a good movie’, I’ll probably go,” he says.
Wheeler adds that the immediacy and influence of social connections has forced marketers and publishers to shorten their reaction time with the public but change, as always, is hard. “The biggest brands and advertisers don’t do real-time so well, particularly from a marketing standpoint,” he says. “This is a massive transformation of the ecosystem.” Wheeler expects his industry to become more competitive as social data becomes more useful. “We’re in the first innings of a doubleheader on the impact that social is going to have on the publishing world,” he says.
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