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to build a strong level of trust and a rapport between the user and the software.
“Some of that is already here today,” Zijderveld said. She said one of Affectiva’s customers is integrating her company’s software in robots used in healthcare settings, in order to “embed emotion” in the machines.
There are still hurdles that emotion-sensing technologies must overcome, the panelists said. For example, sensors have room to improve and need to become less bothersome to wear, Czerwinski said.
Nevertheless, it’s “exciting what’s coming our way, and it’s not even that far off anymore,” Zijderveld said.