$6M Alms for Zendesk

Boston-based Zendesk, which sells a software-as-a-service system for customer support management used by Twitter and many other companies, has raised $6 million in Series B funding, according to an announcement circulated today. New investor Benchmark Capital of Menlo Park, CA, led the round, and Waltham’s Charles River Ventures participated pro rata. “Two of our portfolio companies, Twitter and Engine Yard, raved about Zendesk, and we discovered enormous momentum around the product,” Benchmark partner Peter Fenton, who will join Zendesk’s board, said in the announcement. “Zendesk really spoke to us as a company that helps businesses elegantly respond to the needs of their users, particularly when user support has been viewed historically as a necessary evil.”

Wade Roush is a freelance science and technology journalist and the producer and host of the podcast Soonish. Follow @soonishpodcast

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